Every paddle is personalized and made to order, so our policy works a little differently from off-the-shelf products. Here's the honest version.
Custom items
Because each paddle is printed with your specific photo, we can't accept returns or offer refunds for change of mind or for simply not loving the photo you chose. You approve your design before it goes to print, so please double-check it. Not sure your photo will look good? See our photo tips first.
If something's wrong, it's on us
If your order arrives damaged, defective, or the print doesn't match the design you approved, we'll make it right. Email smash@facesmash.co within 7 days of delivery with your order number and a clear photo of the issue.
- Damaged in transit: we'll replace it.
- Print defect or wrong item: we'll replace it or refund it.
- Never arrived: we'll track it down and reship if it's lost.
How replacements work
Once we confirm the issue, we'll start a replacement or refund. Replacements are made to order like the original, so allow the usual production and shipping time. We'll keep you posted with tracking. We currently ship within the US only.
Questions
Not sure whether your situation qualifies? Just ask. Reach us at smash@facesmash.co and we'll help.